The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
A household is eligible if a member of the household meets at least one of the criteria below:
Has an income that is at or below 200% of the federal poverty guidelines; or
Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
Received a Federal Pell Grant during the current award year; or
Meets the eligibility criteria for a participating provider's existing low-income program.
Check out the Affordable Connectivity Program Consumer FAQ for more information about the benefit.
If you need to talk to someone about your eligibility or application status, call the ACP Support Center at (877) 384-2575.
Consumers have the right to file a complaint with the FCC regarding an ACP-supported service or any difficulty enrolling with the provider.
FCC Contact Center
Phone Number: 1-888-225-5322
Video Phone Number: 1-844-432-2275
Visit lifelinesupport.org to learn more about the qualifications for this benefit and to complete the online application form.
Once you have completed the online application and qualified for the benefit, please notify the Norvado team via phone (800-250-8927) or email (firstname.lastname@example.org) to have the benefit applied to your account.