Norvado, Northwestern Wisconsin’s premier provider of technology products and services, is looking for a Customer Support & Provisioning Representative to join our team.

WHY US

Innovative. Learner. Adaptable. Passionate. Adventurer. Nature lover. Can-do Attitude. If you would use any of these terms to describe yourself, then the folks at Norvado are your kind of people. Our mission at Norvado is to deliver leading technology that allows the up north lifestyle to keep a strong connection with the world. We take pride in being good stewards of our communities and ground our business decisions with that in mind.

Our area can provide you with the high-quality of life you’ve always dreamt of. From unique small businesses to pristine lakes, modern medical facilities to top-notch education, you’ll find Norvado is home to a place like no other. Our territory includes the south shore of Lake Superior, national forests, and many inland lakes. If that’s not enough, we have an abundance of history, music and art all with the small-town feel.

Perks to being a hard-working Norvado employee include medical and dental insurance, PTO, generous 401k match, profit sharing and best of all, wanting to come to work on Monday.

We are a local company making a big impact in our communities. Providing Northwestern Wisconsin with everything big cities have and everything they don’t.

THIS ROLE

Do you love helping people find solutions to their questions? Do you like to keep up with technology? Norvado, the area’s premier provider of broadband services and products, is looking for you. We are looking for a full-time, Customer Support & Provisioning Representative, to provide technical support. The job requires a passion for people and demonstrated skills in positive customer outcomes. Are you ready to prioritize multiple daily duties? Do you have skill in helping people problem-solve? Are you willing to make learning a daily task, and are your organizational skills strong? If so, we are looking for you.

DUTIES & RESPONSIBILITIES

As a full-time, Customer Support & Provisioning Representative your responsibilities will include:

• Assisting customers with service interruptions, troubleshooting level 1 & 2 issues and coordinating with level 3 support when necessary.
• Supporting Customer Network Technicians in the field.
• Responding to service order questions.
• Provisioning digital equipment and updating databases.
• Taking on tasks, large or small, and leading by example while providing each customer with the best customer experience possible.
• Working collaboratively with very competent and committed coworkers.
• Some on call and after-hours support is required.
• Will work primarily from our Cable office.

The above is intended to describe the essential functions of this position. Other duties may be assigned as required by business necessity.

SKILLS, ABILITIES, QUALIFICATIONS OR EXPECTATIONS

You’ll excel greatly as a Customer Support & Provisioning Representative if you possess the following:

• A customer-success advocacy mindset to deliver constant “WOW’s!” for our customers.
• Passion for working in a fast-paced, ever-changing environment.
• Excitement for technology and the communication skills necessary to explain technology in simple ways.
• An appetite for learning something new every day.
• Demonstrated skills in customer service and abilities to enhance the customer experience.
• Enthusiasm, energy, and the desire to impress our customers with every interaction.
• Ability to maintain confidentiality regarding company and customer data.
• Strong written and verbal communication skills.
• Ability to establish and maintain effective working relationships.

ENVIRONMENTAL CONDITIONS

• Normal office environment.

EQUIPMENT & TOOLS

DAILY USE OF: Computer, telephone, smart devices, calculator, copier, products/services related equipment and printers.

INTERACTIONS

• Daily phone, written, and face-to-face contact with employees throughout the company to exchange information.
• Daily phone and written contact with customers to conduct business.
• Regular phone and written contact with vendors to complete job tasks.

OTHER

• Occasional overnight travel required.
• Occasional travel by air required.
• Occasional flexible hours required.

Want to join Norvado in making an impact as a Customer Support & Provisioning Representative? Then click here to complete the online application. Make sure to attach your cover letter and resume too. Application deadline is December 27, 2024.

All qualified applicants shall receive consideration for employment without regard to age, race, religion, color, handicap, sex or physical condition, development disability as defined in Wis. Stat 51.05(5), sexual orientation as defined in Wis. Stat. 111.32(13m), or national origin. Norvado and its staff must comply with applicable federal, State, and local laws regarding discrimination and equal opportunity in employment, including but not limited to: (a) Title VI and VII of the Civil Rights Act of 1964, as amended; (b) The Americans with Disabilities Act of 1990, as amended, (c) federal laws described in Attachment A to this Agreement.