NORVADO, NORTHERN WISCONSIN’S PREMIER PROVIDER OF TECHNOLOGY PRODUCTS AND SERVICES, IS LOOKING FOR A SALES SUPPORT ENGINEER.

WHY US

Innovative. Learner. Adaptable. Passionate. Adventurer. Nature lover. Can-do Attitude. If you use any of these terms to describe yourself, then the folks at Norvado are your kind of people. Our mission at Norvado is to deliver leading technology that allows the up-north lifestyle to keep a strong connection with the world. We take pride in being good stewards of our communities and ground our business decisions with that in mind.

Our area can provide you with the high-quality of life you’ve always dreamt of. From unique small businesses to pristine lakes, modern medical facilities to top-notch education, you’ll find Norvado is home to a place like no other. Our territory includes the south shore of Lake Superior, national forests, and many inland lakes. If that’s not enough, we have an abundance of history, music and art all with the small-town feel.

Perks to being a hard-working Norvado employee include medical and dental insurance, PTO, generous 401K match, profit sharing and best of all, wanting to come to work on Monday.

We are a local company making a big impact in our communities. Providing Northern Wisconsin with everything big cities have and everything they don’t.

THIS ROLE

The Sales Support Engineer (SSE) is a technical expert supporting Norvado’s Business Sales team, focusing on telecom and IT solutions for business customers. This role bridges technical networking expertise with customer-facing consulting, ensuring customers receive the best-fit technology solutions for their needs. The position is primarliy supportive and consultative, with no individual sales quota or commission; however may be eligible for team bonuses tied to overall sales team performance. This position has the potential to be based out of any of Norvado’s three office locations: Cable, Phillips, or Eagle River, WI.

DUTIES & RESPONSIBILITIES

Technical Sales Support & First-Level Escalation: Serve as the primary technical resource for the Business Sales team, providing all first-level technical support for sales-related inquiries. This role will act as the central point for escalation. Attend customer meetings to explain advanced telecom/IT solutions in plain language and tailor proposals with appropriate configurations and equipment.

Customer Consultations & Site Surveys: Lead consultations to assess business needs and infrastructure; perform site surveys independently for new projects and smaller projects and collaborate with technicians on larger scopes (smaller projects are defined as 7 or fewer devices). Device thresholds will be reviewed periodically based on workload and historical data.   Prepare clear scopes of work and documentation for implementation handoff.

Solution Design & Documentation: Develop detailed solution designs, diagrams, and technical documentation for proposals and RFPs, ensuring feasibility and alignment with Norvado’s network capabilities and best practices.

Carrier & Sales Enablement: Support Business Sales Manager with carrier-related tasks (service orders, availability checks, technical reviews) and assist Sales Executives in achieving goals, managing installations, and generating leads.

Customer Engagement & Support: Respond to inquiries, provide consultative guidance, recommend solutions, and maintain professionalism in all interactions.

Data Management & Collaboration: Maintain accurate records in CRM systems (ex: iVUE, Zoho), coordinate scheduling, participate in sales meetings, and collaborate across teams.

Continuous Learning & Representation: Stay current on industry trends and Norvado’s offerings, maintain certifications, mentor team members, assist with promotional activities, and identify opportunities for new or improved products.

Vision and Values: Adhere to Norvado’s vision statement, company goals, and values and beliefs statements and reflect these commitments in all work performed every day.

The above is intended to describe the essential functions of this position. Other duties may be assigned as required by business necessity.

KNOWLEDGE & EXPERIENCE

• Education: Bachelor’s or associate degree in telecommunications, network engineering, computer science, or related field (or equivalent professional experience).
• Technical Knowledge: Strong foundation in telecom and IT systems, including networking, broadband infrastructure, and business IT solutions.
• Experience: 2-5 years in a technical role (ex: network engineer, IT support, field technician) with hands-on networking hardware experience and customer interaction.
• Sales Exposure (Preferred): Familiarity with sales or customer consultation roles (ex: sales engineer, solutions architect) and/or business or marketing coursework.

SKILLS, ABILITIES, QUALIFICATIONS OR EXPECTATIONS

• Required Technical Expertise: Strong networking and IT knowledge, including fiber/copper networks, routers, switches, Wi-Fi, firewalls, LAN/WAN, VoIP, VPNs, and cloud services. Ability to learn proprietary systems quickly; industry certifications (e.g., CompTIA Network+, Cisco CCNA) preferred.
• Communication & Customer Service: Exceptional verbal and written communication skills; ability to explain technical concepts in simple terms, craft proposals, and maintain a consultative, customer-focused approach.
• Problem-Solving: Proactive and analytical thinker with strong troubleshooting and solution design skills; detail-oriented in planning and quoting.
• Collaboration: Team-oriented with strong interpersonal skills; able to work across sales, technical, and management teams while sharing knowledge and supporting colleagues.
• Other Requirements: Valid driver’s license and willingness for regional travel; flexibility for occasional after-hours work; adherence to confidentiality, integrity, and company safety/security policies.

ENVIRONMENTAL CONDITIONS

• This role is primarily office-based, with flexibility for remote work as needed. Expectation is at least three days per week in the office or at customer sites. Regional travel is required for customer visits and site surveys. Use of pooled sales vehicles or assignment of a dedicated vehicle will be determined based on travel needs.

EQUIPMENT & TOOLS

• Daily use of: Computer, telephone, smart devices, calculator, copier, products/services related equipment, and printer.

CUSTOMER SERVICE/INTERACTION

• Daily phone, written, and face-to-face contact with employees throughout the company to exchange information.
• Daily phone, written, and face-to-face contact with customers to conduct business.
• Regular phone and written contact with vendors to complete job tasks.

OTHER

• Occasional overnight travel required.
• Occasional travel by air required.
• Frequent travel by vehicle required.
• Occasional flexible hours required.

Want to join Norvado to make an impact as a Sales Support Engineer? Then click here to complete the online application. Make sure to attach your cover letter and resume as well.

All qualified applicants shall receive consideration for employment without regard to age, race, religion, color, handicap, sex or physical condition, development disability as defined in Wis. Stat 51.05(5), sexual orientation as defined in Wis. Stat. 111.32(13m), or national origin. Norvado and its staff must comply with applicable federal, State, and local laws regarding discrimination and equal opportunity in employment, including but not limited to: (a) Title VI and VII of the Civil Rights Act of 1964, as amended; (b) The Americans with Disabilities Act of 1990, as amended, (c) federal laws described in Attachment A to this Agreement.