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Business IT/Customer Network Technician

Norvado, Northwestern Wisconsin’s premier provider of technology products and services, is looking for a Business IT/Customer Network Technician to join our team.

Why us:

Innovative. Learner. Adaptable. Passionate. Adventurer. Nature lover. Can-do Attitude. If you would use any of these terms to describe yourself, then the folks at Norvado are your kind of people. Our mission at Norvado is to deliver leading technology that allows the up-north lifestyle to keep a strong connection with the world. We take pride in being good stewards of our communities and ground our business decisions with that in mind.

Our area can provide you with the high-quality of life you’ve always dreamt of. From unique small businesses to pristine lakes, modern medical facilities to top-notch education, you’ll find Norvado is home to a place like no other. Our territory includes the south shore of Lake Superior, national forests, and many inland lakes. If that’s not enough, we have an abundance of history, music, and art all with the small-town feel.

Perks to being a hard-working Norvado employee include medical and dental insurance, PTO, generous 401k match, profit sharing and best of all, wanting to come to work on Monday.

We are a local company making a big impact in our communities. Providing Northwestern Wisconsin with everything big cities have and everything they don’t.

This Role

The Business IT / Customer Network Tech will install, support, and sell all end user equipment and servicing infrastructure with a high regard to customer service, quality, and efficiency.

Education and Experiences Needed to Be Successful:

These are some qualities we are looking for in our Business Solutions Support Specialist.

  • Knowledge and skills usually acquired through a certification/diploma program or associate degree in Telcom/Broadband communications, IT, electronics or related field or the equivalent training and work experience.
  • Computer and customer residential and commercial network literacy and an ability to learn Norvado proprietary operating software and applications.
  • Comp TIA or similar certifications are expected.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Ability to write routine reports and correspondence. 
  • Ability to apply common sense understanding to carry out instructions from written, oral, or diagram formats.
  •     Activities may be necessary outside normal business hours.  Must be able to respond to “on-call” or emergency maintenance situations.
  •     Ability to establish and maintain effective working relationships.
  • Must possess and maintain a valid driver’s license and have a good driving record.
  • Ability to maintain confidentiality with regard to company and customer data.
  • Ability to use and maintain OSP operational software and applications.
  • Ability to pick out color-coded cables.
  • Comply with all RUS specifications, industry standards, safety rules and regulations, and company policies.

Want to join Norvado in making an impact as a Business IT/Customer Network Technician? Then click here to complete the online application. Make sure to attach your cover letter and resume too. Application deadline is December 8, 2023.

All qualified applicants shall receive consideration for employment without regard to age, race, religion, color, handicap, sex or physical condition, development disability as defined in Wis. Stat 51.05(5), sexual orientation as defined in Wis. Stat. 111.32(13m), or national origin. Norvado and its staff must comply with applicable federal, State, and local laws regarding discrimination and equal opportunity in employment, including but not limited to: (a) Title VI and VII of the Civil Rights Act of 1964, as amended; (b) The Americans with Disabilities Act of 1990, as amended, (c) federal laws described in Attachment A to this Agreement.

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