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What are the terms and conditions of the I’ve Got Norvado Power campaign?

If you took advantage of our I’ve Got Norvado Power campaign, then you agreed to the following terms.

Terms & Conditions:

  • By accepting any of the promotional offers, you are agreeing to the terms and conditions herein.
  • Offer valid from May 1st, 2017 through September 30th, 2017.
  • Limited time offer available to new, approved residential or home business co-op customers and existing residential or home business co-op customers in good standing only, on approved credit.
  • Bundle offer requires a two-year (24 month) agreement on new Internet and/or TV service.
  • Offer subject to change without notice.
  • Requires enrollment in AutoPay for the duration of the two-year (24 month) agreement.
    • New customers required to provide valid credit card or bank account at time of sign-up.
    • Existing customers not currently on AutoPay are required to register for a SmartHub account and activate AutoPay with valid credit card or bank account prior to service installation or activation. AutoPay subscribers receive a $1.00 bill credit every month. Sign-up for paperless billing to receive an additional $1.00 credit each month.
  • Cannot be combined with other promotional offers.
  • Norvado reserves the right to modify channel lineups, packaging and/or regular pricing without notice.
  • Geographic and service restrictions apply. Call to see if you qualify.
  • Final eligibility for the services will be determined by a Norvado representative.
  • Early termination fees apply. (See Cancellation Fee below)
  • Downgrading after accepting a promotional offer will trigger the cancellation fees. (See Cancellation Fee below)
  • No seasonal downgrades allowed during duration of promotional term.(See Cancellation Fee below)
  • HDTV-input-equipped television required to watch HD channels. Minimum system requirements apply.
  • If customer declines to accept any of the promotional offers, they are not subject to 24 month agreement, nor will they receive a bill credit equal to the value of the promotional items.

 Service Installation:

  • Standard professional installation included up to $200 in labor and material for new customers, $100 for existing customers.
  • Custom installation extra and will be billed on a labor and material basis. Additional installation charges will be applied to the first bill of service after initial install.
  • Promotional items are gifts, and do not include installation.
  • Fire HD 8 or Nest Learning Thermostat not included with Free Installation offer, nor does Norvado offer installation for a fee.
  • Customers receiving Free promotional router will receive Free Installation and set-up as part of the standard professional installation.
  • Customers receiving Free promotional TV will receive Free Installation and set-up as part of the standard professional installation.
  • Promotional items will not be mailed.
  • For new customers, promotional items will be delivered by a Norvado Technician at the time of installation.
  • For existing customers, if no installation is required, promotional items must be picked up at either the Ashland, Cable or Hayward office. Valid ID must be shown to receive items.
  • If no installation is required to upgrade existing customer’s service, $100 Free Installation will not be applied as a credit.

Cancellation Fee:

Applies to early termination of the service agreement and/or AutoPay, and will be the value of the installation and promotional gift received in return for your term commitment (24 months), multiplied by the number of months remaining in the term (with a partial month counting as a full month), divided by the total number of months in the term (24 months), plus applicable taxes.

New Customer Example: Bob and Mary Seasonal are a new customer and take Talk, Tune and Surf at the 1 Gig internet package. They will receive $200 Standard Install, Fire HD 8, ZyXEL AC1750 Router and a Roku TV totaling $699.97. They keep their service for 12 months and then decide to cancel. They have 12 months remaining.

$200 Install + $89.99 Fire HD 8 + $119.99 Router + $289.99 Roku TV = $699.97 Total Promotional Value

Their early termination fee would be calculated as follows: $699.97 x 12 = $8,399.64 / 24 = $349.99

Existing Customer Example: Greg and Susan Annual are an existing customer and upgrade from 10/1 mbps internet to 100/10 mbps internet on the Talk and Surf package. They will receive $100 Standard Install, Fire HD 8, ZyXEL AC1750 Router and purchased the Nest Learning Thermostat at $99. They keep their service for 12 months and then want to downgrade to 30/3 mbps internet. They have 12 months remaining on their 24 month agreement. They are subject to the same early termination fee regardless of the package they downgrade to, this includes seasonal downgrades.

$100 Install + $89.99 Fire HD 8 + $119.99 Router + $150.99 = $460.97 Total Promotional Value

Their early termination fee would be calculated as follows: $460.97 x 12 = $5,531.64 / 24 = $230.49

  • New Customer Standard Installation is up to $200.
  • Existing Customer Standard Installation is up to $100.
  • Manufacturer’s suggested retail price of Amazon Fire HD 8 is $89.99. All rights reserved.
  • Manufacturer’s suggested retail price of ZyXEL AC1750 WiFi Router is $119.99. All rights reserved.
  • Manufacturer’s suggested retail price of Nest Learning Thermostat is $249.99. All rights reserved.
  • Manufacturer’s suggested retail price of TCL 40S305 40-Inch 1080p Roku Smart LED TV is $289.99. All rights reserved.

Exclusions: Price does not include taxes, applicable use tax expense surcharge on retail value of installation, equipment upgrades/add-ons, and certain other additional fees & charges. Some offers may not be available through all channels and in select areas. One free promotional offer and installation per household with qualifying Internet and TV service for new and existing Norvado residential customers. Not valid with other offers. Norvado is not responsible for promotional item after customer accepts possession. Deposit or pre-payment may be required.

Updated on May 12, 2017

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