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Lifeline and Toll Limitation Service Programs

Lifeline and Toll Limitation Service Programs provide discounts to eligible low-income consumers to help them establish and maintain telephone service.

What is Lifeline?

The Lifeline program lowers the cost of basic, monthly local telephone service.  Eligible consumers can receive a monthly discount.

What is Toll Limitation Service (TLS)?

A TLS allows eligible consumers who wish to avoid incurring large long distance fees to choose toll blocking or toll control features at no cost.

How do I know whether I am eligible for these programs?

Eligibility for the Lifeline and TLS programs varies by state.  Individuals who reside in states that have their own discount programs qualify for federal Lifeline and TLS support if they meet the eligibility criteria established by their state.  Eligible customers in Wisconsin include households that meet the Poverty Guidelines or receive benefits from:
• Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
• Supplemental Security Income (SSI)
• Medicaid
• Federal Public Housing Assistance (FPHA)
• Veterans Pension or Survivors Benefit Programs

How do I apply to receive Lifeline and TLS Support discounts?

Click here to open a PDF of the Lifeline Program Application Form.  To sign up for a TLS, please contact a Norvado Representative at 800-250-8927 and ask about our free toll blocking and control options.

Are there any restrictions?

Yes, Lifeline benefits are limited to a single line of service. You are not eligible to receive multiple Lifeline discounts, and must choose to apply your Lifeline discount to either one landline phone, one wireless phone, or one broadband internet access service. Other service providers may use terms other than “Lifeline” to describe the Lifeline assistance program.  You will be required to certify under penalty of perjury that you will comply with this requirement. A Lifeline customer’s billing and principal residence address must be the same.  Lifeline assistance may not be applied retroactively.

Updated on May 22, 2019

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