March 18, 2020, Cable, WI
For Immediate Release
Date: March 18, 2020
Chad Young, CEO/General Manager
email@example.com or 715.798.3303
Subject: Norvado Announces Protocol to Support Customers, Mitigate the Spread of Coronavirus, and Ensure Service Continuity
As our community prepares to mitigate the spread of COVID-19, Norvado has instituted policy and process to ensure continuity of service to our customers, adhere to best practices and recommendations to maintain the health of our employees and customers alike and provide customer offers relieving certain costs associated with service.
Norvado will not terminate service to any residential or small business customer because of their inability to pay their bills due to the disruptions caused by the Coronavirus pandemic. Additionally, we will waive any late fees that any residential or small business customer incurs because of their economic circumstances related to the Coronavirus pandemic.
Norvado customers can receive support and pay their bills in the following ways:
24/7 Technical Support: 800-420-4384
Existing Residential Customer Offers
Free Speed Upgrade – Norvado will upgrade existing customers Internet speed for FREE for three months
Seasonal Customer – will not be charged the “seasonal upgrade” or “date charge” to reinstate service early.
New Residential Customer Offer
Three Months Free – new Internet customers will receive three months free and installation fees will be waived.
*Restrictions apply to all offers, please visit www.norvado.com/offers for details.
Mitigate the Spread of Coronavirus and Ensure Service Continuity
A number of policy and procedures have been implemented to ensure service continuity and to mitigate the spread of Coronavirus/COVID-19 including the following. For greater detail, please visit www.norvado.com/news
Offices closed to the public and Norvado vendors as of 12:00pm Tuesday, March 17, 2020.
We are maintaining departmental geographic diversity to minimize the risk of an entire department becoming ill at one time.
Norvado’s Cable location will close its training room to the public as of 12:00pm Tuesday, March 17th, 2020.
Technicians/Employees will survey customers relative to their Coronavirus/COVID-19 exposure prior to entering their home/business. Should it be evident exposure exists, we will assist the customer remotely but will not enter the premises.
Norvado employees will maintain a 5-hour travel restriction and less than 50 person gatherings to enter a Norvado property. Working from home and quarantine requirements will be implemented, should an employee travel farther or be exposed to groups greater than 50 persons.
Norvado employees, whenever possible, will work from home.
Office cleaning supplies have been upgraded to “medical” grade.
Career Day scheduled for April 8th is postponed.
Questions, please call: 800-250-8927
Chat: 24/7 support at Norvado.com