News from the Northwoods

Read the latest news and events from Norvado.


How to Identify Fraudulent Emails

Fraudulent emails, also known as phishing emails, are a real and constant threat. While email hosting platforms are continually trying to prevent these fraudulent emails from making it to your inbox, there are some emails that slip past. To ensure the security of your personal information, you must act as the human spam filter.

How to Identify a Fraudulent Email

  1. Review the sender (Reply-To) email address. In an attempt to impersonate a reputable organization, scammers will send emails from a similar domain. The key is to watch for spelling errors (i.e. scammer@n0rvado.com or scammer@noruado.com).
  2. Check who the email is addressed to. A legitimate email will use the name of the account holder and not typically use terminology like “Dear Webmail User”.
  3. The company name is not clearly stated within the email. Scammers will often use generic email templates using obscure senders or terminology.
  4. If you are being asked to provide personal information through an unsolicited email, it is most likely a scam.
  5. The email conveys a sense of urgency. It is common for phishing emails to claim your account has been comprised or request immediate action to avoid some negative consequence.
  6. Finally, be sure to check the spelling within the email. A common characteristic of phishing emails is typos and/or misspelled words.

 

What to do if you Receive a Fraudulent Email

If you receive a fraudulent or phishing email, please mark it as spam. This will help your email spam filter to learn which types of emails to consider spam and further protect your inbox from fraudulent emails in the future.

You should never respond to or click on any links within a suspicious or fraudulent looking email.

 


Questions? Our customer support team would love to help. Give us a call at 800-250-8927.

If you receive a suspicious looking email appearing to come from Norvado, please contact us via phone immediately to confirm the validity of the email.

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Fall 2022 Sun Outage Predictions

A sun outage is an interruption in satellite signals caused by interference of the sun moving through the satellite arc in use. Sun outages occur before the March equinox and after the September equinox for the Northern Hemisphere. The effects of a Sun outage range from partial degradation to the total destruction of the signal.

During the predicted windows listed below, Norvado TV customers will experience degraded and complete signal loss as the sun moves through our satellite reception arc. Each dish is affected differently throughout the day, so the times listed below are an approximation of when we will see reception issues. Additionally, the dates listed below are based on peak signal loss and there may be intermittent signal issues leading up to these dates and for several days after.

Sun Outage Prediction – Fall 2022

October 6, 2022 | 12:00pm – 4:00pm CST
October 7, 2022 | 12:00pm – 4:00pm CST
October 8, 2022 | 12:00pm – 4:00pm CST
October 9, 2022 | 12:00pm – 4:00pm CST
October 10, 2022 | 12:00pm – 4:00pm CST
October 11, 2022 | 12:00pm – 4:00pm CST
October 12, 2022 | 12:00pm – 4:00pm CST

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PBS Duluth Channel Outage

We apologize for the inconvenience, several Norvado TV channels are currently down and unavailable for viewing. Our teams are working along with the TV network to identify the problems and restore service.

The affected channels are:

  • PBS Duluth (8/208)
  • PBS Kids (132)
  • Create PBS Duluth (135)
  • MN Channel PBS Duluth WDSE (136)
  • ei PBS Duluth WDSE (137)

Update: All channels have been restored as of 4:05pm on 8/15/22. 

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Norvado announces $9.8 million project to serve businesses and residents from Winter to Clam Lake

New fiber construction project will enable internet, television, and phone services via super high-speed facilities to over 1,500 locations.

July 1, 2022, Cable, WI: Norvado’s announcement of a $9.8 million project is exciting news for businesses and residents of the area between Winter and Clam Lake. This project, scheduled for completion in 2024, will provide Gigabit services to over 1,500 locations in the area. With minimum speeds of 300/300 Mbps, the residents and businesses of this construction area will be able to take advantage of one of the best internet values in the country. This type of world-class internet enables work and school from home, high-tech home automation, and streaming television services.

“For more than 70 years, Norvado has been focused on using cutting-edge technology to deliver innovative communications services to residents and businesses across Northern Wisconsin,” said Chad Young, CEO, Norvado. “Our broadband service, backed by our world-class fiber network, helps Northwoods businesses to thrive and gives our residents the very best in communications, online entertainment, home automation, and more. With this announced construction fiber project, we are taking the consumer experience in this area to the next level.”

For residents and businesses in the construction area, this plan marks a major step in the transition from the legacy copper DSL network to Norvado’s state-of-the-art, high-speed fiber broadband network. Norvado will move residents and businesses as quickly as possible on to the new fiber network, with this changeover expected to be fully completed in 2024. With the new fiber network, residents will now be able to select from speed tiers ranging from 300/300 Mbps to 1/1 Gbps—compared to maximum speeds of 20/2 Mbps on copper—while businesses can start at 500/500 Mbps and go up to 2/2 Gbps.

Norvado’s fiber-based broadband network forms the foundation for a wide range of residential services including internet, managed WIFI, TV, phone, smart home, and business solutions such as internet, voice, video, network, security, telecommuter services and more. Full details on Norvado’s residential and business offerings are available at norvado.com.

 

-ENDS-

About Norvado
Norvado keeps the Northwoods connected to the easiest, most innovative internet, television, and phone services to enhance the experiences and entertainment for our customers. As a local cooperative since 1950, Norvado is proud to be a part of the community.

 

Media Contact: Chad Mix

920-420-1459
cmix@norvado.com

 

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Changes to Norvado Email Service

Effective March 1st, 2022, Norvado will no longer sell new email addresses to customers. However, we will continue to maintain and support existing email addresses. Going forward several changes will be made to improve the user experience for existing email users as well as a small price increase to reflect these changes.

Updated/Modernized Look & Feel

The webmail for Norvado will be upgraded to a modern look and feel on May 1, 2022.

IMAP Configuration

The new webmail platform will offer IMAP configuration, which provides much better flexibility and security when using your email address on multiple devices. Directions for switching from POP3 to IMAP can be found here. We encourage you to make this change.

Improved Password Management

You will now be able to change your password without knowing your old password or calling into Norvado. To change your password, please go to https://portal.norvado.net/. You will need to know your username and account number to change your password.

Pricing Change

The price, effective May 1, 2022, for your email address will be $2.00 per month per email address.

If you have an existing email address with Norvado and choose to continue to utilize your Norvado email, you will automatically be charged $2.00 per email address/month effective May 1st, 2022. If you are not using your email from Norvado, please visit www.norvado.com/cancelemail to cancel your email.

We believe these changes will provide a much better email experience. Should you have any questions or concerns, please feel free to call Norvado customer service at 1-800-250-8927.

 

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4 Things to Know When You’re Buying Internet

Buying Internet for your home can be difficult. There are a lot of factors, and let’s be honest, a lot of technical jargon. What exactly does megabits per second or download speed even mean? And what is the difference between copper and fiber?

We won’t get into all the details here, but we will walk you through the really important stuff.

Discover what options are available at your address. You’ll likely have a choice from DSL (internet through a telephone line), internet through your cable provider, internet from a satellite provider, or fiber-optic internet.

What speed do you need? Working out what speed you and your family need when buying internet is the most important step to take. You need to know what bandwidth is and how much you need to make sure your internet can keep up. This  bandwidth calculator provides a custom speed recommendation based on your WIFI usage.

Compare providers. Find out what internet providers offer services in your area. What bundles or options does each provider offer? Are there any promotions that offer better internet service for less money for a certain amount of time? What is the customer service like with each provider?

Are there any hidden costs? There may be hidden costs to take into account when buying internet services. You might have to buy or rent a router or modem from the provider. There might be data caps that slow your internet down once you’ve used your monthly quota. Will your monthly bill double or triple after your introductory offer ends?

Pro Tip: With Norvado you won’t see any hidden fees or data caps, what you see is what you get. Learn more at www.norvado.com/internet.

There you have it, the most important things to consider when signing up for internet service. For more information on all things internet and WIFI, visit www.norvadosupport.com.

 

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What are Capital Credits?

Capital credits represent each member’s ownership of the cooperative. They are the margins credited (or allocated) to the members of the cooperative based on their purchases from the cooperative during the previous year. These margins are used by the cooperative as capital to operate the business for a period of time.

What capital credits are not:

Capital credits should not be confused with profits, which are a return on capital. Retirement of capital credits is a return of member-furnished capital. Cooperatives exist not to make a profit but to provide low-cost services.

What is the difference between an allocation and a retirement?

Allocations are made annually for each member, based upon the amount of services purchased the previous year. An allocation is the amount set aside into a separate account to be used as operating capital for reliability improvements and maintenance over a period of years. Your allocation notice will be mailed to you.

A retirement is the amount you receive back as a capital credit refund. It is a percentage of your total capital credit balance. The percentage to retire is decided by the board of directors annually, based upon the financial condition of the cooperative.

Can I use my capital credit allocation to pay on my bill?

No. Allocations are used as the operating capital of the cooperative. They are not available until a percentage is retired and refunded back to you as the Cooperative’s financial condition warrants and the board of directors approves.

Why can’t my capital credit allocations be refunded to me all at once?

Remember that capital credit funds are used for reliability improvements and maintenance— and these are long term investments. Capital credits cannot be refunded all at once because they help the cooperative remain financially sound, thereby ensuring a stable, reliable service for the benefit of the members we serve.

How are my capital credit allocations used until I receive them?

Capital credit allocations are pooled together and used as operating capital so that we can serve our members with reliable service. These funds pay for service reliability improvements and maintenance.

If we refunded the total amount of allocations, we would have to borrow that amount of money in order to continue operating. Having operating capital helps the cooperative minimize the amount of high-interest money it must borrow, which in turn helps lower member’s costs by stabilizing rates.

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Affordable Connectivity Program

Norvado is working to help build awareness about the Affordable Connectivity Program, a Federal Communications Commission (FCC) program. The new long-term benefit will help to lower the cost of broadband service for eligible households struggling to afford internet service.

The $14 billion Affordable Connectivity Program provides a discount of up to a $30 per month toward broadband service for eligible households and up to $75 per month for qualifying households on qualifying Tribal lands. The benefit also provides up to a $100 per household discount toward a one-time purchase of a computer, laptop, or tablet if the household contributes more than $10 and less than $50 toward the purchase through a participating broadband provider.

A household is eligible if one member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the Federal Poverty Guidelines;
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Participates in one of several Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal Head Start (only households meeting the relevant income qualifying standard) Tribal TANF, or Food Distribution Program on Indian Reservations;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision;
  • Received a Federal Pell Grant during the current award year; or
  • Meets the eligibility criteria for a participating broadband provider’s existing low-income program.

Affordable Connectivity Program enrollment opened on December 31, 2021. Eligible households within Norvado’s service area can enroll directly through Norvado (www.norvado.com/acp) or by going to ACPBenefit.org to submit an online application or print a mail-in application. Additional information about the Emergency Broadband Benefit is available at www.fcc.gov/ACP, or by calling 877-384-2575 between 9 a.m. and 9 p.m. ET any day of the week.

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Fraudulent Email Alert

SCAM ALERT: We’ve received notice that several of our customers have received emails that appear to be from Norvado. These emails state that your cheqnet.net user account is due for verification and request that you download a form to verify your account details. Do not download the attached form. These emails are not coming from Norvado and are believed to be an email phishing scam.

EXAMPLE OF SCAM EMAIL: 

IF YOU RECEIVE AN EMAIL SIMILAR TO THIS, DELETE IT IMMEDIATELY. PLEASE DO NOT download the pdf attached to THE EMAIL.

Tips for Identifying a Fraudulent Email

  1. Check the Email ID: When you receive an email from an unknown source, check the email domain. Be aware that phishing emails may appear to be coming from a company or person you trust.
  2. Check for Links: Spam emails often come with a link asking you to click it, usually to steal your data. Never click on a link within an email coming from an unknown source or within an email containing any red flags.
  3. Check Email Spelling and Grammar: One of the easiest ways to identify a phishing email is simply by the poor language used in the subject line or the body of the message. Read the email and check for spelling and grammatical mistakes.
  4. Check Email Subject: Spammers will often try to panic you by including an urgent subject line. A missing subject line is also red flag.
  5. Check Attachments: Fraudulent emails often contain an attachment. Never click on attachments from unknown sources unless you’re confident that it’s from some authentic person. Often attachments contain malicious files that could harm your computer.

For more information on how to recognize and avoid email phishing scams, please use the link below for tips from the Federal Trade Commission (FTC).

HOW TO RECOGNIZE AND AVOID PHISHING SCAMS

If you have any questions as the the validity of an email, please contact our customer service team at 800-250-8927 before taking any action.

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2021/2022 Norvado Directory

In the age of technology, the traditional telephone directory is still held near and dear to the hearts of many of our community members. Because of this, we have invested resources into publishing a directory that continues to be a staple of the Northwoods’ homes and businesses. The 2021/2022 directory covers Norvado’s service areas of Price County and Bayfield County and beyond.

In printing the directory, there was an error in which the free yellow page listings were omitted from the directory. This error affects nearly 200 business customers within Price County. Norvado’s directory publisher, Pinnacle Marketing is doing the following to make resolutions for the error that was made:

  1. A supplementary mailing with the omitted listings will be sent to all addresses in Price County.
  2. An enhanced online directory will be available, including the 200 omitted listings.

Supplemental Printing – Additional Listings

Norvado shall have no liability or responsibility to customers for any omission or error with respect to customers’ telephone directory listings. 

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Norvado Rises to the Wellness Challenge — And the Results Pay Off for Employees and Local School Districts

Norvado Employees Smash 2021 Target, Logging More Than 22,000 Miles of Activity; Service Provider Contributes $2,250 to Five School Districts to Improve Student Exercise Facilities

December 6, 2021, Cable, WI: To turn the page on 2020 and help make health and wellness a priority for 2021, Norvado challenged its employees to commit to recording one mile of exercise per day, setting a company goal of reaching 20,210 miles between January 1 and October 31. Norvado employees shattered the target, reporting 22,023 miles of walking, running, hiking, biking, snowshoeing, and cross-country skiing over the 10-month period.

To further incentivize employees, Norvado pledged to contribute 10 cents per mile, ultimately raising $2,250, which they donated to five local school districts to support and improve student fitness facilities. Last month, Norvado presented $450 to the following school districts: School District of Phillips; Prentice School District; Drummond Area School District; South Shore School District; and School District of Maple.

“After everything that our communities had been through in 2020, we wanted to put the year behind us and what better way than to focus on our health and wellness,” said Chad Young, CEO, Norvado. “We wanted to make 2021 ten times better—so we created a goal of logging 20,210 miles of exercise in 10 months. I’m so proud to say that our Norvado family blew away that goal, beating it by nearly 2,000 miles. And not only have we improved our own physical and mental fitness, but we were also able to give back to the communities that support us. We were thrilled to donate $450 to each of the school districts in our service area to help students reach their fitness goals.”

-ENDS-

About Norvado
Norvado keeps the Northwoods connected to the easiest, most innovative Internet, television, and phone services to enhance the experiences and entertainment for our customers.

Media Contact:
Chad Mix
920-420-1459
cmix@norvado.com

 

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SERVICE OUTAGE: Lugerville

UPDATE: Fiber has been repaired and service is restored. 

Norvado customers near Lugerville, WI may be experiencing service outages resulting from a fiber cut. The cut has been located and the Norvado team is working on repairing the cut fiber.

An estimated time of repair is not yet available. This post will be updated as more information becomes available.

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