News from the Northwoods

Read the latest news and events from Norvado.


Changes to Norvado Email Service

Effective March 1st, 2022, Norvado will no longer sell new email addresses to customers. However, we will continue to maintain and support existing email addresses. Going forward several changes will be made to improve the user experience for existing email users as well as a small price increase to reflect these changes.

Updated/Modernized Look & Feel

The webmail for Norvado will be upgraded to a modern look and feel on May 1, 2022.

IMAP Configuration

The new webmail platform will offer IMAP configuration, which provides much better flexibility and security when using your email address on multiple devices. Directions for switching from POP3 to IMAP can be found here. We encourage you to make this change.

Improved Password Management

You will now be able to change your password without knowing your old password or calling into Norvado. To change your password, please go to https://portal.norvado.net/. You will need to know your username and account number to change your password.

Pricing Change

The price, effective May 1, 2022, for your email address will be $2.00 per month per email address.

If you have an existing email address with Norvado and choose to continue to utilize your Norvado email, you will automatically be charged $2.00 per email address/month effective May 1st, 2022. If you are not using your email from Norvado, please visit www.norvado.com/cancelemail to cancel your email.

We believe these changes will provide a much better email experience. Should you have any questions or concerns, please feel free to call Norvado customer service at 1-800-250-8927.

 

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4 Things to Know When You’re Buying Internet

Buying Internet for your home can be difficult. There are a lot of factors, and let’s be honest, a lot of technical jargon. What exactly does megabits per second or download speed even mean? And what is the difference between copper and fiber?

We won’t get into all the details here, but we will walk you through the really important stuff.

Discover what options are available at your address. You’ll likely have a choice from DSL (internet through a telephone line), internet through your cable provider, internet from a satellite provider, or fiber-optic internet.

What speed do you need? Working out what speed you and your family need when buying internet is the most important step to take. You need to know what bandwidth is and how much you need to make sure your internet can keep up. This  bandwidth calculator provides a custom speed recommendation based on your WIFI usage.

Compare providers. Find out what internet providers offer services in your area. What bundles or options does each provider offer? Are there any promotions that offer better internet service for less money for a certain amount of time? What is the customer service like with each provider?

Are there any hidden costs? There may be hidden costs to take into account when buying internet services. You might have to buy or rent a router or modem from the provider. There might be data caps that slow your internet down once you’ve used your monthly quota. Will your monthly bill double or triple after your introductory offer ends?

Pro Tip: With Norvado you won’t see any hidden fees or data caps, what you see is what you get. Learn more at www.norvado.com/internet.

There you have it, the most important things to consider when signing up for internet service. For more information on all things internet and WIFI, visit www.norvadosupport.com.

 

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What are Capital Credits?

Capital credits represent each member’s ownership of the cooperative. They are the margins credited (or allocated) to the members of the cooperative based on their purchases from the cooperative during the previous year. These margins are used by the cooperative as capital to operate the business for a period of time.

What capital credits are not:

Capital credits should not be confused with profits, which are a return on capital. Retirement of capital credits is a return of member-furnished capital. Cooperatives exist not to make a profit but to provide low-cost services.

What is the difference between an allocation and a retirement?

Allocations are made annually for each member, based upon the amount of services purchased the previous year. An allocation is the amount set aside into a separate account to be used as operating capital for reliability improvements and maintenance over a period of years. Your allocation notice will be mailed to you.

A retirement is the amount you receive back as a capital credit refund. It is a percentage of your total capital credit balance. The percentage to retire is decided by the board of directors annually, based upon the financial condition of the cooperative.

Can I use my capital credit allocation to pay on my bill?

No. Allocations are used as the operating capital of the cooperative. They are not available until a percentage is retired and refunded back to you as the Cooperative’s financial condition warrants and the board of directors approves.

Why can’t my capital credit allocations be refunded to me all at once?

Remember that capital credit funds are used for reliability improvements and maintenance— and these are long term investments. Capital credits cannot be refunded all at once because they help the cooperative remain financially sound, thereby ensuring a stable, reliable service for the benefit of the members we serve.

How are my capital credit allocations used until I receive them?

Capital credit allocations are pooled together and used as operating capital so that we can serve our members with reliable service. These funds pay for service reliability improvements and maintenance.

If we refunded the total amount of allocations, we would have to borrow that amount of money in order to continue operating. Having operating capital helps the cooperative minimize the amount of high-interest money it must borrow, which in turn helps lower member’s costs by stabilizing rates.

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Affordable Connectivity Program

Norvado is working to help build awareness about the Affordable Connectivity Program, a Federal Communications Commission (FCC) program. The new long-term benefit will help to lower the cost of broadband service for eligible households struggling to afford internet service.

The $14 billion Affordable Connectivity Program provides a discount of up to a $30 per month toward broadband service for eligible households and up to $75 per month for qualifying households on qualifying Tribal lands. The benefit also provides up to a $100 per household discount toward a one-time purchase of a computer, laptop, or tablet if the household contributes more than $10 and less than $50 toward the purchase through a participating broadband provider.

A household is eligible if one member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the Federal Poverty Guidelines;
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Participates in one of several Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal Head Start (only households meeting the relevant income qualifying standard) Tribal TANF, or Food Distribution Program on Indian Reservations;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision;
  • Received a Federal Pell Grant during the current award year; or
  • Meets the eligibility criteria for a participating broadband provider’s existing low-income program.

Affordable Connectivity Program enrollment opened on December 31, 2021. Eligible households within Norvado’s service area can enroll directly through Norvado (www.norvado.com/acp) or by going to ACPBenefit.org to submit an online application or print a mail-in application. Additional information about the Emergency Broadband Benefit is available at www.fcc.gov/ACP, or by calling 877-384-2575 between 9 a.m. and 9 p.m. ET any day of the week.

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Fraudulent Email Alert

SCAM ALERT: We’ve received notice that several of our customers have received emails that appear to be from Norvado. These emails state that your cheqnet.net user account is due for verification and request that you download a form to verify your account details. Do not download the attached form. These emails are not coming from Norvado and are believed to be an email phishing scam.

EXAMPLE OF SCAM EMAIL: 

IF YOU RECEIVE AN EMAIL SIMILAR TO THIS, DELETE IT IMMEDIATELY. PLEASE DO NOT download the pdf attached to THE EMAIL.

Tips for Identifying a Fraudulent Email

  1. Check the Email ID: When you receive an email from an unknown source, check the email domain. Be aware that phishing emails may appear to be coming from a company or person you trust.
  2. Check for Links: Spam emails often come with a link asking you to click it, usually to steal your data. Never click on a link within an email coming from an unknown source or within an email containing any red flags.
  3. Check Email Spelling and Grammar: One of the easiest ways to identify a phishing email is simply by the poor language used in the subject line or the body of the message. Read the email and check for spelling and grammatical mistakes.
  4. Check Email Subject: Spammers will often try to panic you by including an urgent subject line. A missing subject line is also red flag.
  5. Check Attachments: Fraudulent emails often contain an attachment. Never click on attachments from unknown sources unless you’re confident that it’s from some authentic person. Often attachments contain malicious files that could harm your computer.

For more information on how to recognize and avoid email phishing scams, please use the link below for tips from the Federal Trade Commission (FTC).

HOW TO RECOGNIZE AND AVOID PHISHING SCAMS

If you have any questions as the the validity of an email, please contact our customer service team at 800-250-8927 before taking any action.

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2021/2022 Norvado Directory

In the age of technology, the traditional telephone directory is still held near and dear to the hearts of many of our community members. Because of this, we have invested resources into publishing a directory that continues to be a staple of the Northwoods’ homes and businesses. The 2021/2022 directory covers Norvado’s service areas of Price County and Bayfield County and beyond.

In printing the directory, there was an error in which the free yellow page listings were omitted from the directory. This error affects nearly 200 business customers within Price County. Norvado’s directory publisher, Pinnacle Marketing is doing the following to make resolutions for the error that was made:

  1. A supplementary mailing with the omitted listings will be sent to all addresses in Price County.
  2. An enhanced online directory will be available, including the 200 omitted listings.

Supplemental Printing – Additional Listings

Norvado shall have no liability or responsibility to customers for any omission or error with respect to customers’ telephone directory listings. 

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Norvado Rises to the Wellness Challenge — And the Results Pay Off for Employees and Local School Districts

Norvado Employees Smash 2021 Target, Logging More Than 22,000 Miles of Activity; Service Provider Contributes $2,250 to Five School Districts to Improve Student Exercise Facilities

December 6, 2021, Cable, WI: To turn the page on 2020 and help make health and wellness a priority for 2021, Norvado challenged its employees to commit to recording one mile of exercise per day, setting a company goal of reaching 20,210 miles between January 1 and October 31. Norvado employees shattered the target, reporting 22,023 miles of walking, running, hiking, biking, snowshoeing, and cross-country skiing over the 10-month period.

To further incentivize employees, Norvado pledged to contribute 10 cents per mile, ultimately raising $2,250, which they donated to five local school districts to support and improve student fitness facilities. Last month, Norvado presented $450 to the following school districts: School District of Phillips; Prentice School District; Drummond Area School District; South Shore School District; and School District of Maple.

“After everything that our communities had been through in 2020, we wanted to put the year behind us and what better way than to focus on our health and wellness,” said Chad Young, CEO, Norvado. “We wanted to make 2021 ten times better—so we created a goal of logging 20,210 miles of exercise in 10 months. I’m so proud to say that our Norvado family blew away that goal, beating it by nearly 2,000 miles. And not only have we improved our own physical and mental fitness, but we were also able to give back to the communities that support us. We were thrilled to donate $450 to each of the school districts in our service area to help students reach their fitness goals.”

-ENDS-

About Norvado
Norvado keeps the Northwoods connected to the easiest, most innovative Internet, television, and phone services to enhance the experiences and entertainment for our customers.

Media Contact:
Chad Mix
920-420-1459
cmix@norvado.com

 

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SERVICE OUTAGE: Lugerville

UPDATE: Fiber has been repaired and service is restored. 

Norvado customers near Lugerville, WI may be experiencing service outages resulting from a fiber cut. The cut has been located and the Norvado team is working on repairing the cut fiber.

An estimated time of repair is not yet available. This post will be updated as more information becomes available.

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Norvado TV “Black Screen” Issues

ISSUE RESOLVED: This issue has been resolved. Should you continue to experience this problem, please reboot your set top box, which will permanently resolve the issue.

Some Norvado customers may be experiencing “black screen” issues with their Norvado TV service. The troubles related to this issue are random, and not affecting all customers at this time.

Norvado and it’s television service partner have identified that music channels seem to be causing the issue with black screen”. A solution is still being worked on. However, in the interim, should you experience this issue, please reset your set top box by unplugging the power cord, waiting 10 seconds, and then replacing it. As an alternative, avoiding music channels altogether should alleviate the problem.

We apologize for the inconvenience to our customers and promise to do our best to get this issue resolved, so you can get back to discovering the possibilities.

Please contact our support team at 800-250-8927 with further questions or concerns. 

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Tips and Tricks for the Best Internet Experience!

At Norvado, we are connecting rural communities to our fiber-based broadband network, but there are so many things that contribute to an amazing internet experience. Here are six things you need to do to ensure you have the absolute best connection:

  1. Make sure you have the latest router. Most routers are at their best for 2-3 years. At that point, their technology becomes dated, and they start to slow down. While you may be attached to your piece of retro technology, it is important to keep your router up to date for the fastest speeds and best experience. Check out the latest WIFI 6 routers for blazingly fast speeds.
  2. Use the latest devices. Still using that iPhone 6? The way devices process WIFI continues to evolve and improve. The age of your device will determine the speed of your WIFI experience, so take a look at your smartphones, tablets, and other devices to make sure they’re based on later generations of technology.
  3. Distance matters. Sounds obvious, but the further you are away from your router, the slower the connection speed. So, stay close, especially when using high-bandwidth applications like video.
  4. Environment plays a role. Do you have a stone fireplace or a log cabin? Remember that WIFI can’t move through dense materials and maintain its speed. You may lose signal, or your experience will slow down near solid structures. Try and maintain a clear line of sight to your router.
  5. Are you protected? Protecting your computer from a virus is key to making sure you are your devices are running efficiently. Some viruses, once on your devices, run in the background and can take away from the speed or bandwidth.
  6. What are you waiting for? The best solution to a great online experience is the combination of Norvado fiber and Apex Managed WIFI!

Get Norvado fiber now: www.norvado.com/internet-2

Get Apex Managed WIFI now: www.norvado.com/apex

 

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Join in the Holiday Shopping Festival Virtually

Tune in to QVC and HSN to join in the live holiday shopping festival.

QVC & HSN Present 49-Hour Livestream Shopping Festival, With 200+ Hours of Unique, Original Content on Multiple Platforms

West Chester, Pa. (November 2, 2021) – QVC® and HSN®, pioneers and world leaders of live video shopping, are kicking off the holidays with “Shop With Us Live,” a livestream cross-platform shopping extravaganza November 6-7 featuring dozens of celebrities, influencers, fashion designers, chefs, hosts, and special pop-in guests, including actor, author, comedian, and television personality Whoopi Goldberg; Grammy-Award-winning musician Dolly Parton, actors Tori Spelling and Jennie Garth, fashionista and TV personality Giuliana Rancic, philanthropist, entrepreneur, and supermodel Iman, and more. QVC and HSN are part of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB, QRTEP).

The weekend-long event will run 49 straight hours (thanks to the end of Daylight Savings Time) on the QVC and HSN Streaming Service and will feature 200+ unique hours of live video shopping. The event will also stream live around the clock on QVC, QVC2®, HSN, and HSN2®, on the retailers’ social pages on Facebook Live, TikTok and YouTube, on the retailers’ websites and mobile apps, and on YouTube TV, Sling TV, and other live linear streaming platforms. The QVC and HSN Streaming Service will be the easy-to-navigate destination for all event content – including live special features debuting on the streaming service and QVC and HSN’s social pages, livestreams of QVC and HSN’s linear channels, and VOD of any special livestreaming events you may have missed.

During “Shop With Us Live,” shoppers will find amazing holiday deals, early Black Friday sale prices on an extensive assortment of top holiday gifts, and surprise promotions on thousands of products from top-selling national brands, indie brands, and exclusive brands developed by QVC and HSN – including the hottest tech, new finds for foodies, festive apparel from style-makers, stocking stuffers, pretty presents for beauty and jewelry-lovers, holiday décor, toys and much more. All orders placed during the 49-hour shopping festival are guaranteed to arrive by December 24 with QVC and HSN’s Under the Tree Guarantees.

“At any moment throughout the weekend, holiday shoppers will have the choice of four to six different live video shopping experiences happening simultaneously across their mobile devices, computers, and TVs,” said Brian Beitler, Senior Vice President and Chief Marketing Officer for QVC US and HSN. “This event will showcase our unmatched ability to engage millions of shoppers in dynamic, interactive video shopping on virtually every major live video platform, reaching customers everywhere with incredible finds at unbelievable value.”

Throughout the weekend, a series of special live segments will debut on the streaming service and on QVC and HSN’s social pages, hosted by Mally Roncal, Celebrity Makeup Artist and Founder of Mally Beauty and Charis Jones, Owner of accessories brand Sassy Jones. The segments will feature nearly 20 celebrities. Shoppers will join actors Jennie Garth and Tori Spelling of Fox’s “Beverly Hills 90210” for gift wrapping, chatting and gingerbread decorating, or take a cooking challenge with TV personalities Chris and Peyton Lambton of HGTV’s “Clipped” and “Going Yard” and ABC’s “The Bachelorette” and “The Bachelor,” or a tour of fashionista Giuliana Rancic’s closet, and more.

Other celebrities joining the fun will include Benjamin Bradley of Netflix’s “Holiday Home Makeover with Mr. Christmas”; organization guru Lisa Trigsted of “Get Neat with Lisa”; renowned chefs Alex Guarnaschelli, Curtis Stone, and Geoffrey Zakarian; YouTuber Yolanda Gampp of “How To Cake It”; world-class athlete and TV host Laila Ali; style expert Kim Gravel; fashion designer and stylist Lori Goldstein; Alina Villasante, founder and designer of Peace Love World and Patricia Altschul of Bravo TV’s “Southern Charm.”

Additional celebrities appearing on-air include Rhonda Shear of USA Network’s “USA Up All Night,” Dorion Renaud of Bounce TV’s “In the Cut,” renowned chef Wolfgang Puck, actress and director Laura Prepon, and plastic surgeon and TV personality Dr. Paul Nassif.

The QVC and HSN Streaming Service app offers QVC and HSN’s most robust, comprehensive livestream shopping experience, combining six linear channels with a variety of specialized and unique on-demand content, such as “Travel, Cook, Repeat with Curtis Stone,” “Pretty Much, Conversations About Beauty with People Over 40,” “Streaming Deals,” 250+ VOD episodes, and more. The app has been downloaded more than 6 million times and is consistently in the top 25 “free movies and TV” apps on Roku. The app is available on Amazon Fire TV, Apple TV®, LG, Roku, Google Play, Xfinity X1, and Xfinity Flex.

“Shop With Us Live” is just the beginning of the holiday fun that makes QVC and HSN the ultimate seasonal shopping destinations. The retailers’ other holiday activations include:

Opportunities to Share Holiday Joy

Help QVC and HSN raise more than $1.35 million to fight hunger and pediatric diseases this holiday season.

For the second year, QVC is teaming up with No Kid Hungry and Meals on Wheels to fight hunger among America’s most vulnerable populations – children and seniors. Now through December 24, when customers shop select items, $1 from each unit sold will be donated to support this effort, up to $5,000 per selected product. Look for the “QVC + No Kid Hungry + Meals on Wheels” product assortment on air, on QVC.com, and on the QVC app. Customers can make a purchase or donate directly to help fill plates with food and hearts with joy. QVC aims to raise $350,000 for No Kid Hungry and Meals on Wheels.

HSN is continuing its 17-year tradition of supporting St. Jude Children’s Research Hospital to help address catastrophic pediatric diseases through research and treatment. Now through December 24, customers can donate to St. Jude online via the HSN Cares page or through a customer service representative starting November 14. HSN aims to raise more than $1 million for St. Jude.

Help With Your Gift List

QVC and HSN offer dozens of specially curated gift guides, with hand-picked ideas for everyone on your holiday list – including unique items, self-care products, stocking stuffers, gifts for the foodie and more. Learn more on QVC.com or HSN.com.

Holiday Deals on Beauty and More

Stock up on all the best beauty during HSN’s Best in Beauty Week, November 11-17, with 50% off on all featured items. Each day, two deals will go live at 50% off and will stay at that price through the duration of the sale or until the item sells out (whichever happens first). Participating brands include Smashbox, Londontown, Korres, Too Faced, Benefit, Tan Luxe, Nurse Jamie, MAC, Luxie and more.

Customers can Shop Black Friday Early on QVC.com and HSN.com, with hundreds of items available now at Black Friday sales prices. In addition, QVC’s Holiday Big Deal offers items at special prices for a limited time or while supplies last, on-air or online, at various times throughout each day. HSN is offering Smart Deals, featuring items at special prices across every category throughout the holiday season.

A Chance to Win Every Day

Celebrate the holiday season your way with QVC & HSN’s $50,000 Holiday Sweepstakes. Visit QVC.com or HSN.com daily through December 19 for a chance to win valuable daily prizes from your favorite brands and the grand prize of $50,000. No purchase is necessary, but you are limited to one entry per day. The contest is open to legal residents of the United States, 18 or older to enter, and ends at 11:59pm ET on December 19, 2021. For official rules, odds, and prize descriptions, visit QVC.com or HSN.com. Void where prohibited. Restrictions may apply.

Shopping with Confidence

Both QVC and HSN are offering an Under the Tree Guarantee for holiday gifts and an extended return policy on holiday purchases made before December 24, 2021.

QVC is guaranteeing delivery before Christmas for on-air items in any QVC show and thousands of additional items on QVC.com and on the QVC app, for orders placed between November 22 and December 19 at 11:59 a.m. ET with a QCard®, PayPal, or major credit card. There is no extra charge for this Under the Tree Guarantee, other than standard shipping and handling and applicable sales tax. Some restrictions may apply.

HSN is guaranteeing delivery before Christmas for on-air items in any HSN show and thousands of additional items on HSN.com and on the HSN app, for orders placed between November 22 and December 19 at 11:59 a.m. ET with an HSN Card, PayPal, or major credit card. There is no extra charge for this Under the Tree Guarantee, other than standard shipping and handling and applicable sales tax. Some restrictions may apply.

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Buying Internet for your home can be difficult. There are a lot of factors, and let’s be honest, a lot of technical jargon. What exactly does megabits per second or download speed…

What are Capital Credits?

Capital credits represent each member’s ownership of the cooperative. They are the margins credited (or allocated) to the members of the cooperative based on their purchases from the cooperative during the previous…

Let the adventures begin.

Play where you live. Sounds like a plan to us. Put together the perfect package that works for you.

News from the Northwoods

Read the latest news and events from Norvado.


Why Fiber is Best for Rural Wisconsin

At Norvado, we are proud to be connecting rural communities in Wisconsin with our fiber-based broadband network. But you might be wondering why we chose to use fiber instead of other technologies that are available today. Here are six reasons why fiber is best:

  1. Fiber is the fastest. The Norvado fiber-based broadband packages increase speeds from a maximum of 50 Mbps on the old copper network to a maximum of 2 Gbps on the fiber-based network. That’s 40 times more bandwidth than was previously available. Think of what you can do with that much more bandwidth (and in case you need ideas, see #3 below).
  2. Fiber beats the competition. The Norvado fiber-based network is capable of speeds up to a blazingly fast 40 Gbps. Compared to 5G with speeds up to 1 Gbps, satellite with speeds up to 400 Mbps, and DSL with speeds up to 100 Mbps, fiber is hands-down the clear winner.
  3. Fiber is symmetrical. Unlike other technologies, the Norvado fiber-based network allows you to upload and download data at the same speed. This is called “symmetrical” service, and it’s perfect for students and professionals working from home, content creators sharing their work, gamers using Twitch, and the healthcare sector and their patient’s using telemedicine, to give just a few examples.
  4. Fiber is reliable. The Norvado fiber-based broadband network is extremely durable and will deliver incredible reliability with a downtime of less than 6 minutes per year.
  5. Fiber is future-proofed. Using next-generation technologies, the Norvado fiber-based broadband network is not only able to move data at extremely high speeds over long distances, even better, we will not have to replace it for a very long time.
  6. Norvado’s fiber-based broadband is a great value. With packages starting at $79.99 for 300/300 Mbps Internet, you could soon be enjoying lightning-fast internet, HD digital TV service and crystal-clear phone reception.

What are you waiting for?

Get Norvado fiber now: www.norvado.com/internet-2

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Changes to Norvado Email Service

Effective March 1st, 2022, Norvado will no longer sell new email addresses to customers. However, we will continue to maintain and support existing email addresses. Going forward several changes will be made…

4 Things to Know When You’re Buying Internet

Buying Internet for your home can be difficult. There are a lot of factors, and let’s be honest, a lot of technical jargon. What exactly does megabits per second or download speed…

What are Capital Credits?

Capital credits represent each member’s ownership of the cooperative. They are the margins credited (or allocated) to the members of the cooperative based on their purchases from the cooperative during the previous…

Let the adventures begin.

Play where you live. Sounds like a plan to us. Put together the perfect package that works for you.

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