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What is included in the Free Standard Installation?

Getting connected may seem confusing, so we want to simplify it for you. Anyone subscribing to a new Internet, TV or phone service will receive our Free Standard Installation (*up to a $250 value), which includes professional router installation and setup.

Any services performed or equipment installed beyond the Free Standard Installation value (*over $250) will be billed on a time and materials basis.  Additional labor will be billed at $85/hour in 30 minute increments.  If Copper or Fiber Optic facilities are not available at your address, you may have to assume the full or partial cost of construction. Construction to the premises is NOT included in the Free Standard Installation offer.

If you are an existing customer and you add a new service that requires an onsite visit, we charge a $100 connection fee. As example: If you have internet and you add tv service.

As an existing customer, if you upgrade, add features or programming, we will NOT charge you a connection fee for this.

*For a limited time only. Up to $250 Free Standard Installation expires 12/31/19. Some restrictions apply. 

Updated on November 4, 2019

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