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Terms and Conditions of Residential Service

ILEC customers receive a standard phone with any internet plan.

Discounts are shown as “up-to” maximums. Internet Discounts are determined by market and subject to change. Offers subject to change. Monthly services and discounts will be prorated.

Norvado service may not be available in certain geographic areas due to bandwidth restrictions.

Credit check required to obtain Norvado services. Applicable taxes, fees (such as 911, USF, IEUF, activation) and surcharges extra. Monthly services and discounts will be prorated.

Installation and material charges may apply. New Internet, TV and/or Phone service activations qualify for Free Standard Installation (up to $200 value), and includes professional router installation and setup. Services performed or equipment installed beyond the Free Standard Installation value (over $200) will be billed on a time and materials basis on first month’s statement.

Cancellation of services may result in the billing of full installation charges and equipment not returned.

Consumption of long distance above subscribed allotment may result in additional charges or termination of service. Long distance packages cover calls made within the contiguous US and do not cover calls to Alaska or Hawaii.

ILEC subscribers will receive an Internet Discount of $21.95; CLEC subscribers will receive an Internet Discount of $18.95. TV Discount requires subscription to Basic Expanded or Expanded Plus TV package and an Internet plan.

Internet speeds advertised are not guaranteed; customers will receive “up to” the advertised speed they are subscribed to.

Telecommuter Ready Package is for fiber-eligible customers only and includes unlimited local calling. Must prove telecommuting via employer verification. Exclusions and conditions apply. Speak with a representative or visit norvado.com for more details.

Updated on July 11, 2019

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